Terms of Service

Welcome to Royal Black Luxe. These Terms of Service ("Terms") govern your use of our website and private luxury transportation services operated by Gil Dynasty Holdings, LLC ("we," "us," or "our"). By accessing our website, booking a ride, or otherwise using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use our service.

2. Service Description

Royal Black Luxe provides on-demand, scheduled, airport transfer, hourly charter, multi-stop, round-trip, and event luxury SUV transportation across South Broward County and North Miami-Dade County, Florida, including service to Fort Lauderdale–Hollywood International (FLL) and Miami International (MIA). We operate 24 hours a day, 7 days a week, subject to vehicle and chauffeur availability.

3. Bookings & Reservations

• You must provide accurate and complete information when booking, including correct pickup and destination details.
• Fares are quoted based on the details you provide and the route calculated at the time of booking.
• On-demand requests are subject to chauffeur availability and may expire if no driver responds within the configured timeframe.
• Scheduled and airport reservations are confirmed once you receive a booking confirmation.
• You will receive a verification PIN to confirm your identity with the chauffeur at pickup.

4. Pricing & Payment

• Quoted fares are binding at the time of confirmation and include applicable base fare, mileage, time, and fees.
• Surge pricing may apply during periods of high demand and will be reflected in your quote before confirmation.
• Additional charges may apply for wait time beyond the grace period, extra stops, or airport pickup fees.
• Payment is processed through our payment provider at the time of booking or upon ride completion as applicable.
• Tips, if any, are charged separately and at your discretion.

5. Cancellations

• Cancellations may be subject to a cancellation fee as configured in our system.
• Rides cancelled by the client after a chauffeur has been assigned may incur the full fare or a cancellation fee.
• Rides cancelled due to no chauffeur availability or system no-show will not be charged.
• We reserve the right to cancel or modify reservations in circumstances beyond our reasonable control.

6. Passenger Conduct

• You agree to treat chauffeurs and vehicles with respect and to comply with all applicable laws.
• Smoking, illegal drug use, open alcohol containers (where prohibited), and abusive or threatening behavior are not permitted and may result in ride termination without refund.
• You are responsible for any damage caused to the vehicle during your ride and may be charged repair or cleaning fees.
• You agree to wear available safety belts and to ensure any minors are properly secured.

7. Vehicle Availability & Substitution

We strive to provide a consistent luxury SUV experience. In the event a specific vehicle is unavailable due to maintenance, scheduling, or unforeseen circumstances, we reserve the right to provide a comparable or upgraded vehicle at no additional cost.

8. Limitation of Liability

• Our service is provided on an "as is" and "as available" basis.
• To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the service.
• We are not liable for delays or failures caused by traffic, weather, road conditions, flight changes, or events beyond our control.
• Our total liability for any claim arising from a ride is limited to the fare paid for that ride.

9. Account & Verification

You are responsible for maintaining the accuracy of your contact information and for all activity under your account. Phone verification may be required to confirm your identity and deliver ride updates.

10. SMS Text Messaging Consent

By providing your mobile phone number, you consent to receive transactional text messages from Royal Black Luxe at the number provided, sent using an automated system, including booking verification codes, ride access codes, and ride status updates (driver assigned, en route, arrived, and completed). Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. For additional assistance, contact bookings@royalblackluxe.com or (954) 470-4701. Carriers are not liable for any delayed or undelivered messages. See our Privacy Policy for how we handle your personal information.

11. Third-Party Services

Our service relies on third-party providers for payments, mapping, routing, and communications. We are not responsible for the performance or availability of these third-party services.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Broward County, Florida.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated version here with a revised "last updated" date. Your continued use of the service after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, contact us at bookings@royalblackluxe.com or (954) 470-4701.